Orders are processed and dispatched Monday to Friday (excluding Bank Holidays).
Orders placed on Saturday, Sunday and Bank Holidays will be processed the next working day.
Orders are typically dispatched within 48 hours of an order being received and delivered within 24 hours of dispatch. However please allow up to 7 working days for your order to be dispatched and 5 days for delivery.
We are unable to process orders to a P.O Box address.
Orders may be delivered in one or more parts. We will send you an e-mail telling you when your order has been dispatched.
Delivery charges will be calculated during checkout. For more information on our delivery terms please read our Terms & Conditions.
- 1st Class: £3.95. Delivery within 5 working days from date of dispatch.
- 1st Class Signed For (requires signature on delivery): £5.05. Delivery within 5 working days from date of dispatch.
- 1st Class: £6.60. Delivery within 5 working days from date of dispatch.
- 1st Class Signed For (requires signature on delivery): £7.70. Delivery within 5 working days from date of dispatch.
International Signed For: £14.95. Delivery within 3 days for Western Europe, 5 days for Eastern Europe and within 7 days for the rest of the world from date of dispatch.
All orders are sent via Royal Mail.
Requesting a refund
We are committed to providing you with high quality products however should you feel the products you received from Love Harlem do not meet your expectations, you may apply for a full refund provided:
- you email us via [email protected] within 7 working days after the day on which you received the products, telling is that you intend to return the item.
- you return any unused item in its original condition within 14 days working days from delivery/purchase in store.
If you return items for reasons other than defects in the goods, you will be required to arrange and pay for the return of the items to us.
Goods must be returned accompanied with your delivery note to:
Love Harlem 172 Sydenham Road London SE26 5JZ
We strongly recommend that the parcel be sent by a recorded delivery service (one that requires a signature upon receipt). We cannot accept liability for returned goods lost in transit.
If you require a refund due to defects in the goods we will refund the price paid by you for the goods and the initial delivery cost.
Your refund will be issued within 30 days of receiving your email notification that you would like to return the products, provided that you have returned the goods to us in their original condition at the Love Harlem address (shown above) within 14 working days of delivery.
Refunds will only be made against the original credit/debit card used.
Refunds we do not accept
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.
Love Harlem does not accept parcels with carriage due and does not provide refunds for goods that have been returned to us due to delays with the postal service, non-delivery, incorrect address and, no one signing for and/or collecting your order. Under these circumstances we will redeliver the goods to you and you will incur redelivery charges.
If the aforementioned conditions are fulfilled, Love Harlem will reimburse you within a maximum of 30 days beginning with the day on which the notice of cancellation was given, for the amounts that correspond to the product(s) purchased.